Condo/ HOA Management FAQ's
How can I dispute late charges and fees?
Mail a written request to your property manager at Bell-Anderson, PO Box 5640, Kent, WA, 98064 or email at email@example.com and it will be given to the Board to discuss at their next board meeting. Bell-Anderson does not have authority to remove fees. Bell Anderson will only remove fees when instructed to do so by the board of directors.
How can I pay my dues?
You can pay basically 4 different ways:
- Through www.mutualofomahabank.com by e-check and it is free of charge and done as an electronic check
- Through www.mutualofomahabank.com by credit card. There is a minimal fee for this service
- Send your payment and coupon to our lockbox, Your Association, C/O Bell-Anderson Po Box 65584, Phoenix, AZ, 85082
- ACH (automatic deduction from your bank account), please contact our office for a form or download one here.
I am newly elected to the board...what now?
What are the main duties of the Board of Directors?
The main objective for the Board is to protect, maintain, and enhance the property and property values of your homes. In order to do this, the Board of Directors need to understand the governing documents, have good business judgment, and be reasonable in conflict resolution. They must also have a maintenance schedule and be aware of legal requirements. They need to communicate with management and homeowners and effectively enforce rules.
What do my dues pay for?
This is relative to the condominium/homeowners association that you live in. Dues go to the general maintenance of the common areas, i.e. landscaping, common streets, capital expenditures (i.e. roofs, siding, painting, etc.), management fees, preparation for tax returns, utilities (depending on your HOA), master policy insurance, and many other services depending on the association.
When I have an issue with a neighbor, who do I contact?
It’s important that you address your issue directly to the board of directors via a written notice. This can be accomplished by writing a letter or sending an email to the Property Manager at Bell-Anderson. They can assist you. The issue will be put on the agenda for the next board meeting for the board to address. This is the most efficient way to get an issue addressed. Please do not contact the board directly.
Where can I get a copy of my association's CC&R’s and Bylaws?
You can get a copy of the documents from HomeWise Docs or you can log in to your webpage on the Bell-Anderson website here if your Board has authorized posting them there. If you are having problems with either of these you can also contact your property manager.
Why do we mail our coupons to an out-of-state lockbox?
Bell Anderson manages over 35 associations and does not have the capacity at our office to hand process payments every day. It is much more efficient to have a lockbox company receive payments. Since the coupons and payments are all processed by computers there is much less room for human error. There is a more timely deposit of the assessment into the homeowner’s account as there is a swift computer download from the lockbox into the homeowner’s accounting ledger. Also, it reduces the cost of having extra personnel at the management office which in turn means a lower cost of management fees. If the coupon is included with the payment, errors are rare.
Why do we pay for a management company? Can’t we do it ourselves?
Most homeowners do not realize that the Board of Directors positions are on a volunteer basis, meaning they have their own jobs on top of their Board of Director responsibilities. Part of our job, as a management company, is to make the Board of Directors jobs as stress free as possible. We are the liaison between the BOD and the homeowners and take phone calls and emails from both parties. Some of the other major tasks we do are that we mail out and collect all homeowner’s assessments making sure to follow the collection policies established by the association, we pay all association bills, we provide monthly financial statements, we make sure associations have all the proper paperwork filled out for federal, state and local issues, we work closely with an auditor on filing taxes and conducting annual audits, we assist in the preparation of the budget, we assist reserve study specialists in their preparation of the association’s reserve study, we perform property and compliance inspections, and we have a 24 hour emergency line.